And when it doesn’t by Andrei Hagiu and Julian Wright Many executives and investors assume that it’s possible to use customer-data capabilities to gain an unbeatable competitive edge. The more ...

Modern businesses run on data. Companies regularly capture, store and analyze large amounts of quantitative and qualitative data on consumer behavior, to which they can apply predictive analytics to ...

Health care providers are a key source for health information. Smaller shares get health information from social media and AI. When a breaking news event happens, 36% of U.S. adults say they typically ...

Danquah, P. and Bekoe, S. (2026) Cyber Deception and Theft: A Critical Review. Journal of Information Security, 17, 149-166.

Measure who they know, not just who they are. by Paul Leonardi and Noshir Contractor “We have charts and graphs to back us up. So f*** off.” New hires in Google’s people analytics department began ...

In the past two decades, marketers’ ability to target the right person or business decision-maker has gotten much better for two main reasons: the rise of the internet and social media and people’s ...

I leave my biweekly gel manicure to the pros. I love watching the manicurists create tiny works of art on my nails, especially since it’s a skill I could never replicate at home. But a DIY pedicure?

The battle over whether a massive copper mine can open along tributaries of central Montana's famed Smith River could hinge on one basic question: What activities constitute a "use" of water?